Customer Satisfaction Measurement Essay Example | Topics and Well Written Essays - 1000 words

Customer Satisfaction Measurement - Essay Example Net Promoter measures the loyalty of the customer while the J.D power and Associates measure the customer service. Net promoter is useful because it is a practical method. It has several advantages such as its simplicity (The Net Promoter). It applies the use of questioning through taking up a survey. It uses the Net Promoter Score to determine the business line and even the customer service. It is easy to use unlike other complicated indexes. The company may choose to use a phone, email, or web to conduct its surveys. The Net Promoter has a quick follow-up. This index gives the feedback of customers on time whenever it is assigned to investigate on them. Its work is to contact the company manager and give updates concerning his customers. The Net Promoter is a growing body with a lot of experiences; this implies that it has a lot of experiences. It has worked for several companies (The Net Promoter). It has the ability adaptability hence flexible to any change that can occur at any given time. J.D Associates is popular for its consumer surveys. It is best for conducting automotive surveys in most industries. This index ensures that the customers’ satisfaction is under achievement level (J. D. Power). Its main emphasis is on the effective handling service to customers. It takes into account five measures to determine the overall satisfaction of the customer. It ensures that customers have the required repair and maintenance for their vehicles hence keeping them satisfied with their service. The results shown by the two indexes help the company to identify the customer satisfaction, point the unhappy customers, and get the advocates with full potential. Customer satisfaction survey provides the ratings of customers that can have a powerful effect to the company development. These effects aid the employees to gain focus in their work as a result, they push towards satisfying the customers’ expectations (The Net Promoter). They give warnings about

What was the role of Serbia in the events that led to the outbreak of Research Paper

What was the role of Serbia in the events that led to the outbreak of the First World War - Research Paper Example There were different factors such as imperialism, nationalism as well as the formation of different alliances between various countries which finally resulted into the emergence of war. The immediate causes of the war were even discussed during that era wherein major powers of the world at that time blamed each other for bringing the situation to a point where War broke out . (Taylor, 1980) Serbia was most instrumental and probably one of the key reasons as to why First World War took place. What role Serbia played in the outbreak of First World War therefore is an issue which attracted attention of many historians over the period of time. The assassination of Franz Ferdinand and the subsequent events which unfolded therefore gave rise to the need for developing broader understanding of the events which lead to war. Though the war started with the attack from Austria- Hungary on Serbia to potentially avenge the murder however, the overall political reasons for this war were much deeper. (Bourne, 1994) Before discussing the role of Serbia in the events which lead to the First World War, it is important that a general historical introduction of Serbia and its position before the war should be discussed. Serbia fell under the rule of Ottoman Empire in 16th century when it was conquered by Ottomans and were subsequently put under the rule for more than 300 years. The Ottoman conquest became possible due to the internal conflict within the Kingdom of Serbia and resultantly the State as a whole weakened. Serbia remained under the control of Ottoman Empire for more than 300 years and it was only in the beginning of the 20th century that it started to consider a separation from the empire and develop its own separate identity. It is also important to note that the organized revolt in Serbia against Ottoman Empire started during the 19th century and Serbia was able to free some area even during the 19th Century. It was